Information for customers of Avadis Vorsorge AG
(1 January 2022)
This leaflet is provided to meet the information requirements set out in the Financial Services Act (FinSA).
1. Information about Avadis Vorsorge AG
Avadis Vorsorge AG is a financial service provider under the supervision of the Swiss Financial Market Supervisory Authority (FINMA).
Contact details for Avadis Vorsorge AG:
Avadis Vorsorge AG
058 585 33 55
Contact details for FINMA:
Swiss Financial Market Supervisory Authority FINMA
031 327 98 88
2. Ombudsman service
Protecting our customers and ensuring their satisfaction over many years is the greatest priority of Avadis Vorsorge AG. Should we ever fail to meet your expectations, please contact us first. We will find a solution together. If we do not, you are legally entitled to support from the Swiss ombudsman service for financial service providers (FINOS). FINOS is the ombudsman service responsible for Avadis Vorsorge AG. It is a free, neutral provider of information and mediation services.
Contact details for the ombudsman service:
Finanzombudsstelle Schweiz (FINOS)
044 552 08 00
3. Customer segmentation
The Financial Services Act makes a distinction between groups of customers using the services of financial service providers: private customers, professional customers and institutional customers. This division ensures additional regulatory protection and is based on the personal financial circumstances, knowledge, experience and financial expertise of individuals or the legally defined size or professional treasury department of a company. Natural persons and small and medium-sized companies are always classified as private customers, while large companies, pension funds and financial intermediaries are always professional customers. You will be classified as a private customer and enjoy the most comprehensive level of customer protection unless we inform you otherwise.
4. Fee information
The provision of financial services may attract fees payable to Avadis Vorsorge AG or a third party. We will inform you in detail about any such fees before concluding a contract.
5. Indemnities from third parties
Avadis Vorsorge AG does not receive any third-party indemnities (i.e., retrocessions or rebates). Avadis Vorsorge
AG may receive a distributor indemnity from the fund management, however (see the brochure detailing the
investment regulations of Avadis Vermögensbildung SICAV at www.avadis.ch).
No fee distribution agreements nor agreements governing non-cash benefits (retrocessions in the form of soft commissions) are in place. Avadis Vorsorge AG ensures that all soft commissions and all services remunerated through soft commissions directly or indirectly benefit the compartment.
6. Risk information
Dealings with financial instruments involve opportunities and risks. It is important that you know and understand the risks before availing yourself of a financial service. The brochure Risks Involved in Trading Financial Instruments contains information about the risks involved in purchasing financial products. You can download it from the Swiss Bankers Association at www.swissbanking.ch.
7. Product information
Product information documents, such as brochures, Key Investor Information Document (KIID) / Key Information Document (KID), about the various financial instruments are available from www.avadis.ch.
8. Execution-only transactions
Avadis Vorsorge AG carries out and transmits client orders without any consultation or recommendation in the form of execution-only transactions. Avadis Vorsorge AG does not carry out appropriateness or suitability checks.
9. Code of conduct / conflicts of interest
Avadis Vorsorge AG complies with the applicable code of conduct, namely, the duties of information, care,
loyalty, documentation and accountability.
It takes all necessary measures to prevent conflicts of interests in its business dealings and protect you from
disadvantages. Where a conflict of interests cannot be avoided, this will be communicated openly to you, and any
further measures will only be carried out with your consent.